Dispute resolution policy
LAST UPDATED ON: Dec 2023
(“Fabrique”) takes your feedback very seriously.
In the event of any disputes regarding our service, the issue may be reported to [email protected] and your request will be directed to our Community Manager who will respond to you via email within 1-3 working days.
Alternatively, you may contact us directly at 6838 0298 during our working hours from 10.00am – 6.00pm (Mondays to Saturdays).
If the dispute remains unresolved, the dispute will be referred – at mutual agreement between both parties – to an independent Alternative Dispute Resolution (ADR) body, such as the Small Claims Tribunal, the Singapore Mediation Centre or CASE.
A detailed description of our dispute resolution policy is available in our membership agreement and upon request.